Frequently Asked Questions

How do I place an order?

You can place an order directly through our website. Browse our collections, add your chosen items to the cart, and proceed to checkout.

What payment methods do you accept?

We accept major debits/ credit cards, FPX Banking, eWallet Payment System and other secure payment methods that accepted by Fiuu Payment Gateway.

How long will it take to receive my order?

Processing time for handmade items is typically 1-7 business days. Shipping times vary based on your location. Please refer to our Shipping/Delivery page for more details.

Do you offer international shipping?

No, we currently do not accepting international order for the websites at the moment, but you may try to contact us for inquires.

What is our return policy?

We do not accept any returns or refund request. Please refer to our Terms and Conditions page for more details.

Can I order bulk quantities for special events?

Yes, we accept bulk orders for special events such as weddings, parties, and corporate gifts. Please contact us directly to discuss your requirements.

How can I contact customer support?

You can reach our customer support team via email at [email protected] or through our Contact Us page.

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