Welcome to Alive Nana Enterprise.
By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions.
General
– These terms and conditions apply to all users of the site and all purchases made through the site.
– We reserve the right to update or modify these terms at any time without prior notice.
Orders
– Product descriptions aim to be accurate and up-to-date.
– Minor variations in handmade items may occur.
– All orders are subject to acceptance and availability.
– Submission of an order constitutes an offer to purchase.
– We reserve the right to refuse or cancel any order at our discretion.
Payment
– All prices are listed in MYR/ RM (Malaysian Ringgit).
– Prices are subject to change without notice.
– Payment must be made in full at the time of purchase.
– We accept major debit/ credit cards, FPX Banking, eWallet Payment and other secure payment methods that provided by Fiuu Payment Gateway.
Shipping
– We currently only ship domestically and international customer are still welcome to contact us for the purchase and arrangement if available.
– Shipping rates and times vary based on the destination.
– Customers are responsible for any customs duties and taxes for any domestic or international shipments.
– We are not responsible for delays caused by third-party shipping providers.
– You may browse Shipping and Delivery Policy for more details.
Returns and Exchanges
– Any sorts of Orders or Custom orders are non-refundable and non-exchangeable.
– Orders may not be cancelled once paid and done placement.
– Refunds will only be processed according on special conditions.
– You may contact our Customer Service if you faced any issues regarding to the products.
Product Care
– You may check out the product page to learn more about the method of taking care of the products.
– You will also be welcomed to contact us for knowing more details.
Intellectual Property and Limitation of Liability
– All content on this website, social media, any printed materials and other sources that contains our creations are protected by copyright and other intellectual property laws.
– Unauthorized use, reproduction, or distribution of website content is prohibited.
– Alive Nana Enterprise is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law
– These terms are governed by the laws of Malaysia.
– Any disputes will be subject to the exclusive jurisdiction of Malaysian courts.
Contact Us
– You can reach our customer support team via email at [email protected] or through our Contact Us page.
